Refund policy
Updated: August 20, 2024
Sagravia ("Website") is a newsletter owned and operated by Sagravia LLC ("Company," "we," "us," or "our"). We are committed to ensuring that our customers are satisfied with their experience. This Refund Policy outlines the conditions under which refunds may be issued.
1. Eligibility for Refunds
Refunds are available to advertisers under the following circumstances:
1.1 Non-Delivery of Newsletter
If the scheduled newsletter is not delivered due to a fault on our part, we offer two options:
Rescheduling: We can reschedule your advertisement to appear in a different newsletter or on a different day that aligns with your marketing goals.
Full Refund: If rescheduling is not feasible or preferred, a full refund will be issued.
Non-delivery refers to technical issues on our end that result in the newsletter not being sent to the subscribers.
1.2 Errors in Ad Placement
If there is an error in the placement of your advertisement (e.g., incorrect placement, incorrect size, or misrepresentation of the ad), you may be eligible for a partial or full refund depending on the nature of the error.
1.3 Duplicate Payment
If you are charged more than once for the same advertisement, a refund will be issued for the duplicate payment.
2. Non-Refundable Situations
Refunds will not be issued in the following cases:
2.1 Change of Mind
If you change your mind about advertising after the ad has been scheduled or published, a refund will not be granted.
2.2 Performance of Advertisement
We do not guarantee specific results from your advertisement (such as clicks, leads, or sales). Refunds will not be issued based on the performance or return on investment (ROI) of your advertisement.
2.3 Delays Outside Our Control
Refunds will not be issued for delays in the publication of the newsletter due to events outside our control, such as technical issues on the advertiser’s end or force majeure events.
3. Refund Request Process
To request a refund, please follow these steps:
3.1 Contact Us
Email us at contact@sagravia.com within 7 days of the scheduled newsletter publication date. Please include your advertisement details, the issue encountered, and any supporting documentation.
3.2 Review Process
Our team will review your request within 5 business days and may contact you for additional information if necessary.
3.3 Decision Notification
You will be notified of our decision via email within 10 business days. If approved, the refund will be processed within 14 business days to the original payment method.
4. Partial Refunds
In cases where a partial refund is appropriate, we will work with you to determine a fair amount based on the nature of the issue and the extent to which the advertisement was delivered as agreed.
5. Changes to the Refund Policy
We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting on the Website. It is your responsibility to review this policy periodically to stay informed about our refund practices.
6. Contact Information
If you have any questions or concerns about this Refund Policy, please contact us at contact@sagravia.com.